Cleaning Information
Supplies
Lemongrass Home Cleaning consultants bring all cleaning agents, sponges, and towels with them. However, for sanitary reasons and to avoid cross contamination between homes, we ask that clients provide some basic cleaning tools of their own. Clients should have a toilet bowl brush, a mop and bucket, a broom and dustpan, a step stool and a vacuum cleaner.
SPECIAL REQUEST
Unless otherwise requested the following areas will not be serviced in your regular cleanings: inside of the refrigerator, inside of the stove, window cleaning and laundry. Per your request we will gladly provide the above services. Please be aware that the above services quite often add additional time to your cleaning appointments.
ESTIMATED CLEANING TIMES
Every home is different and requires different cleaning times. As we do not perform in home estimates for our general cleanings and/or first time cleanings our phone estimates are based on the information each client gives our office representatives. Often upon arrival to the home and after a walk through of the space, it can be determined that the appointment will require additional time to clean the entire space. If additional time is needed, Lemongrass Home Cleaning will always call the client before the end of the appointment. If the client authorizes the additional time requested the client understands that additional charges will be incurred. If the client does not authorize the additional time requested, the client understands that Lemongrass Home Cleaning will complete the job to the best of their ability. The client also understands that if they do not approve the additional time that the entire home may not be cleaned and that Lemongrass Home Cleaning will clean priority areas first.
ADDITIONAL TIME
If the appointment requires additional time and Lemongrass Home Cleaning cannot contact the client during the duration of the appointment, Lemongrass Home Cleaning will leave the appointment at the end of the scheduled cleaning time and will complete the job to the best of the cleaning consultant's ability.
INITIAL CLEANINGS
All initial cleanings generally take longer because it is the first time we are cleaning your home.
Standard Cleaning Products
Lemongrass Home Cleaning will gladly use standard cleaning products upon request.
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